Returns & Exchanges

3-Day Return Policy

We accept return requests within 3 days from the date your order is marked as delivered. Return requests submitted after this period may not be accepted.

The 3-day return period begins on the date shown as the delivery date by our delivery partner, regardless of when the package is opened.

Return Eligibility

Items must be returned in their original, unused and saleable condition. Products that have been worn, washed, altered, damaged or used may not be eligible for return.

All original tags, labels, packaging, accessories and other materials supplied with the product must remain intact.

We recommend trying garments indoors and keeping them free from perfume, makeup, deodorant, stains, pet hair and any other marks that may affect the condition of the product.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements or customization.

• Products that have been worn, washed or altered.
• Products without original tags or packaging.
• Products damaged after delivery due to customer handling.
• Customized or personalized products.
• Products specifically marked as non-returnable.
• Items purchased during certain final-sale promotions.

How to Initiate a Return

To request a return, visit your account dashboard and open the relevant order under the Orders section. Select the product you wish to return and submit your return request.

If you are unable to submit a request through your account, please contact our customer support team with your order number, product details and reason for return.

Return requests must be submitted within 3 days of delivery. Requests submitted after the return window may be rejected.

Return Inspection

Once the returned product reaches us, it will undergo a quality inspection to verify that it meets our return conditions.

If the product passes inspection, the return will be approved and the applicable refund or exchange will be processed.

If the product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.

Exchanges

We offer exchanges for eligible products, subject to availability of the requested size, color and product.

Exchange requests must also be submitted within 3 days of delivery and the product must satisfy the same condition requirements as a return.

If the requested size or color is unavailable, you may be offered an alternative resolution, subject to our applicable policy.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery and preferably within 24 hours.

For damaged or incorrect orders, we may request clear photographs or videos of the product, packaging, shipping label and any visible damage to help us investigate the issue.

After verification, we will arrange an appropriate resolution, which may include a replacement, exchange or refund.

Refunds

Once your return has been received and approved after inspection, the applicable refund will be initiated.

For prepaid orders, refunds will generally be issued to the original payment method used to place the order.

Depending on the payment provider or banking institution, the refunded amount may take additional business days to appear in your account.

Shipping charges, convenience fees or other non-refundable charges, where applicable, may not be included in the refund.

Cash on Delivery Orders

For Cash on Delivery orders, any approved refund will require valid bank account or other payment details as requested by our support team.

Refunds will not be provided in physical cash by the delivery partner.

Sale & Promotional Products

Products purchased during sale, promotional or clearance periods may be subject to additional return or exchange restrictions.

Please check the product or promotion terms displayed at the time of purchase to determine whether the item is eligible for return or exchange.

Partial Returns

If your order contains multiple products, you may request a return for eligible individual products rather than returning the entire order.

Each product must independently satisfy the applicable return conditions.

Return Shipping

Return shipping arrangements and applicable charges may vary depending on the reason for the return.

For verified defective, damaged or incorrect products, Shawn Arthur will determine the appropriate return shipping arrangement.

For returns due to change of mind, size preference or other customer-requested reasons, applicable return shipping charges may be deducted from the refund or communicated before the return is processed.

Refund Timeline

After the returned product passes inspection, the refund will normally be initiated within 5 to 7 business days.

The time required for the amount to reflect in your bank account, card or payment wallet may vary depending on your payment provider.

Order Cancellation

Orders may be eligible for cancellation before they are dispatched. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.